IA v Accident Compensation Corporation (Lump Sum Compensation for Permanent Impairment) [2024] NZACC 35 [pdf, 286 KB]
...management of the appellant’s claims. [62] These had included a lack of holistic and integrated management of his claims; inappropriate referrals at times; incorrect disclosure and non-disclosure of information which amounted to breaches of privacy; unfounded fraud investigations; an inadequate response to the appellant’s request for a higher rate of weekly compensation, as well as hurt, humiliation and stress as a result of his prolonged dispute with ACC. [63] Mr Peart’s re...