OIA-111025.pdf [pdf, 11 MB]
...Learning from external best practice to inform our continuous improvement. Prioritise our work programme items through evidence, intelligence, and relevance to our critical risks. Be accurate with our forecasting, ensuring we are maximising our resources through investment in the right areas and at the right time (basing our decisions of evidence and facts). Under the umbrella of good customer service our frontline people will understand the connection between good custom...