The Court User Survey helps the Ministry of Justice understand the experience of participants attending court. Information from the survey helps monitor the Ministry of Justice strategy and supports work to improve the experiences of court participants.
As of 2025, the Court User Survey includes the Juror Satisfaction Survey and is conducted annually across New Zealand’s High and District Courts.
The 2025 Court User Survey results are here: Court User Survey 2025 results [PDF, 1.3 MB]
All previous results can be found on the Previous survey results page.
The survey asks about the information and communication respondents received and whether it helped them navigate their court experience, the support they accessed while at court, their safety in the courthouse and in interactions with court staff, and how they felt about their participation in proceedings.
Court participants aged 16 years and over in any jurisdiction are eligible to participate. In 2025, the survey was completed by 2,006 court participants across 14 High and District courts.
The survey was conducted in a face-to-face interview format with randomly selected court participants.