High quality legal aid services [pdf, 466 KB]
...outcomes was framed in terms of facilitating their clients’ access to justice. A good outcome was described as getting the best possible result for the client considering the facts of the legal case – as related in the example below. A change of plea was to a reduced charge with potentially significant benefit to the client. The provider had difficulty getting witness briefs from [client] but perseverance paid off and a not guilty verdict was achieved. Auditors often acknowledged...