Legal Aid Complaints Management Policy [pdf, 633 KB]
...complainants wishes, legal advice should be sought. 10 Some examples of what the assessor may consider are demonstrated in the table below. Next steps • For complaints that should proceed down the ‘quick action’ process, please refer to Chapter 3. • For complaints that should proceed down the ‘full investigation’ process, please refer to Chapter 4. Step three If the complaint: Then: • is of such a nature that NZLS is better placed to condu...