[2024] NZREADT 05 CAC v Pang (6 March 2024) [pdf, 227 KB]
...effect, by consent, as all or part of a final determination of the complaint: (c) order that the licensee apologise to the complainant: (d) order that the licensee undergo training or education: (e) order the licensee to reduce, cancel, or refund fees charged for work where that work is the subject of the complaint: (f) order the licensee— (i) to rectify, at his or her or its own expense, any error or omission; or (ii) where it is not practicable to rectify the error or omissio...