LCRO 205/2016 EK v IQ (15 October 2018) [pdf, 169 KB]
...did not accept the amount paid by Mr EK in settlement and advised Mr EK that he was free, if he chose, to file a complaint with the Complaints service. If no steps were taken by Mr EK, Mr IQ made it clear he would be taking steps to recover the fee. [17] An email exchange continued, with Mr IQ reiterating on two occasions that the complaints process was an option if Mr EK was unhappy with the fee. Mr IQ provided Mr EK with his time records. The dispute could not be resolved. Ema...