Search Results

1. [2022] NZIACDT 29 - EQ v McCarthy (19 December 2022) [pdf, 322 KB]

   ...[9] On 26 November 2019, Mr McCarthy emailed to the complainant and/or her husband a list of “personal documents” needed later for residence.2 He said he would advise what investment documents were required, once the funds and earnings information had been finalised. [10] The complainant paid Mr McCarthy $5,183.33 on 2 December 2019. There is an invoice of the same date. First expression filed [11] On 17 December 2019, an expression under the investor category was filed...

2. Complaints Management Policy [pdf, 624 KB]

   ...recommended action involves cancellation of a provider’s approval. • A decision is made • any appropriate action is taken • the provider is notified • the complainant is notified, and • the provider is advised of the opportunity to request a review of the decision. After 10 working days of CI notifying the provider of the decision. If a review is not requested, the complainant (if any) is advised of the decision and the reasons for the decision. The compla...

3. Legal Aid Complaints Management Policy [pdf, 633 KB]

   ...recommended action involves cancellation of a provider’s approval. • A decision is made • any appropriate action is taken • the provider is notified • the complainant is notified, and • the provider is advised of the opportunity to request a review of the decision. After 10 working days of CI notifying the provider of the decision. If a review is not requested, the complainant (if any) is advised of the decision and the reasons for the decision. The compla...

4. [2014] NZEmpC 224 Nisha v LSG Sky Chefs New Zealand Ltd [pdf, 167 KB]

   ...so, and by reference to suitable search terms. The plaintiff said that the defendant has a large IT department and it would not be disproportionate for such a search to be directed. The plaintiff said that it was inadequate for the defendant to request, as she contends it has done to date, individual employees to conduct computer searches of their own files. The plaintiff said that there was no or insufficient evidence about those individual employees’ skills or qualifications...

5. Legal aid induction guide for legal aid providers [pdf, 402 KB]

   Legal aid lawyer induction guide Information about legal aid for service providers Legal Aid Services Version 1.0 June 2016 2 Contents Welcome .......................................................................................................................... 4 How legal aid works ...................................................................................................... 4 Types of legal aid........................................................

6. [2021] NZREADT 06 - Silcock (22 January 2021) [pdf, 309 KB]

   ...complaint may be summarised as being that Ms Coombes had not marketed the property adequately and had not followed Ms Silcock’s instructions, that Mr Watson had not brought prospective purchasers for a second viewing of the property when they requested one, she had given him permission to take the prospective purchasers to the property for a viewing, and told him where the key was, and that Mr Foster was dismissive of her concerns and did not provide her with text messages relatin...

7. LCRO 80/2022 NL v EB (23 July 2024) [pdf, 237 KB]

   ...their father. 3 Being 72.5 per cent of $2 million. 3 [16] Mr EF remained unaware of the payment to Mr VF and the transfer of funds to [Trust 2] until over a year later. [17] After becoming aware of the payment, Mr EF made a number of requests for information from Ms NL. During the course of that correspondence, Ms NL advised4 that the payment to Mr EF had not been made at the same time as the payment to Mr VF because she was not sure of the correct bank account number for Mr...

8. LCRO 87/2019 G OR v F HM (10 July 2020) [pdf, 259 KB]

   ...suggested Dr OR take [Ms KD’s] notes to Mrs OR’s doctor “to protect the validity” of the enduring power of attorney. Complaint [13] Dr OR lodged a complaint with the Lawyers Complaints Service on 9 October 2018. She claimed that Mr HM, by requesting information from Ms KD, had breached his duty of confidence owed to Mrs OR, now owed to [Dr OR] as executrix of Mrs OR’s will, and to the trustees of the trust. [14] She asked that Mr HM (a) be prevented from acting for M...

9. LCRO 224/2018 (31 October 2019) [pdf, 194 KB]

   ...In subsequent email communications, Mr TA responded on 25 November 2017 with some of the information requested. On 1 December 2017 he informed Mr UD that he had “received funds”, presumably to pay Mr UD’s legal fees. Mr UD made further requests for information on 4 and 7 December 2017 to which Mr TA responded on 5 and 21 December 2017 respectively. [10] That information included matters discussed by Mr TA and Mr VG about the property before purchase, the purchase price pai...

10. Ye v Wang [2015] NZIACDT 23 (13 March 2015) [pdf, 86 KB]

    ...and processing complaints. The result has been the Registrar now investigates and evaluates complaints, and then lodges a statement of complaint. The statement of complaint identifies potential grounds where the Registrar is in a position to lodge information supporting the grounds, and identifies any wider grounds the complainant advanced for which the Registrar did not find support. Formerly, the Registrar only gave the Tribunal notice of the complaint as presented by the complainant.