BD v F Ltd [2023] NZDT 773 (12 December 2023) [pdf, 156 KB]
...as it should. 31. M advised BD on 3 September 2021 that [the manufacturer] in Australia had come back and advised that “34kms for 80% of the battery is within specs for an E Bike”. M further advised BD that “I have pretty much exhausted all resources with [the manufacturer], and they are no longer willing to help. The next plan of attack would be you raising a complaint with [the manufacturer] yourself. I am really sorry we couldn't help fully and come to a conclusion.”...