0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
You can appeal to the Social Security Appeal Authority to review a decision made by the Ministry of Social Development (MSD) about your benefit.
The Authority hears appeals about decisions made by the:
Before you send your appeal to the Authority, your case must have been heard by the Ministry of Social Development's Benefits Review Committee.
Ministry of Social Development website(external link)
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