COVID-19 ALERT LEVEL 2 UPDATE
From 18 May 2020 and at Level 2 of the COVID-19 Alert level, the office of the Student Allowance Appeal Authority will re-open to the public by appointment only. The Authority will continue to receive and process new matters and submissions sent via email. Decisions that have been finalised will be released and all matters that can proceed on the papers will be advanced.
Parties are encouraged to send documents via email in the first instance, followed by hard copies as necessary, sent by courier or post.
COVID-19 Level 2 protocol for Student Allowance Appeal Authority [PDF, 69 KB]
The Student Allowance Appeal Authority hears appeals from students about decisions made by Studylink about their student allowance.
You need to contact Studylink and ask them to conduct an internal review of their decision, before you contact the Authority.
Studylink will write to you with the decision of their review. If you’re not happy with their decision, you can lodge an appeal with the Authority.
You need to lodge your appeal within 21 days of the date on the letter from Studylink telling you of their decision.
If you lodge an appeal after the 21 days has passed, you must state in a letter with your application why your appeal is late and why you think it should be accepted.
To lodge an appeal, fill in the Notice of Appeal form and send it to us, making sure you include a copy of Studylink’s decision:
Student Allowance Appeal Authority
DX SX 11159
There’s no fee to lodge an appeal with the Authority.
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