COVID-19 protocol of the Tenancy Tribunal at 13 August 2020

  1. If COVID restrictions are at Level 3 or Level 4 anywhere in New Zealand, in person hearings will be adjourned. Where possible, teleconferences will be convened to progress hearings. If this is not possible, matters will be rescheduled to a date in future.
  2. If COVID restrictions are at Level 2 anywhere in New Zealand in person hearings will continue, complying with the arrangements set out by the Chief Justice on 12 August 2020.
  3. Parties affected by any change of Tribunal’s usual operating procedures will be advised and provided with information to ensure that they understand how their matter will be handled by the Tribunal.
  4. This protocol applies until revoked or modified by the Tribunal.

J Robson
Principal Tenancy Adjudicator


Please note: At COVID-19 Alert Level 1, all Tenancy Tribunal Hearings are now being held in person as usual. Where appropriate, teleconferences may still be an option for a party to attend a Tenancy Tribunal hearing.

The Tenancy Tribunal holds hearings to settle disputes between tenants and landlords. It also settles unit title disputes. Before coming to the Tribunal, you can try to settle your dispute through mediation.

Contact the Tribunal through Tenancy Services which is the main point of contact for the Tribunal(external link)

Contact the Tribunal directly if:

  • your hearing is less than 5 days away and you can’t attend
  • you have a question about a rehearing or an appeal.

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