Great service everyday thanks to technology upgrade
8 November 2017 People who make the 1 million plus phone calls to us each year will now have an even better experience, following a recent upgrade to our contact centre’s hardware and software. The upgrade provides robust, functional technology for the teams who look after phone calls from the public, such as queries about jury service and paying court-ordered fines. Ministry teams now using the new platform include our contact centre, bailiffs, collections agents working from home, the Colle...