Communication assistance

Communication assistance documents

Communication Assistance Quality Framework [PDF, 3.6 MB]

Communication Assistance Application Form [PDF, 1.4 MB]

About communication assistance

Communication assistance is an important service for courts to ensure that defendants understand court proceedings, and defendants and witnesses (participants) can give evidence to the best of their ability.  Communication assistance is provided by communication and language specialists - they assess participants' communication abilities and provide advice to the court on how to enable effective communication in court proceedings. 

The communication assistance service is available nationwide in courts where the Evidence Act 2006 applies. 

Applying for communication assistance 

To access the service, defence counsel (for defendants and defence witnesses) or the police officer in charge or prosecutor (for prosecution witnesses), must submit an application form [PDF, 1.4 MB] to the court for the judge's consideration.  Save a copy of this form to your computer before you fill it out.  Continue to save it as you complete the form. 

Make an application for communication assistance when you suspect a participant may be unable to effectively communicate with you or understand and answer questions in a court environment.  Many of the participants who use communication assistance have a disability, autism or other neurodiversity, brain injury or under-developed language and communication skills.  The service is also available for child participants.  

This document, Communication Assistance Objective and Subjective Grounds [PDF, 31 KB] provides guidance on what to look for when you are considering applying for communication assistance. 

The details provided in the application form will assist the judge to determine whether they should direct a communication assessment. It also gives the communication assistance provider all the information they need to proceed with an assessment.

Legal aid lawyers working on a case where a communication assistant has been engaged may apply for an amendment to grant if significant additional work is required.  More information can be found in the Ministry's Legal Aid Services Grants handbook.  

What a communication assistant does 

If directed by the judge, a communication assistant (who is a language and communication specialist) will complete an assessment of the participant’s communication abilities and write a report for the court. The report will recommend how the court can adapt to assist the participant to communicate effectively during the court proceedings.

If directed by the judge, the communication assistant may also work with the lawyers and judge to implement the recommendations in the assessment report. This may include:

  • assisting a defendant to give their lawyer instructions 
  • helping the lawyers and prosecutors prepare questions for use in court that the participant can understand and answer 
  • drafting easy to read documents or visual aids to assist the participant's understanding 
  • monitoring communication in court and responding to any issues that may occur during the trial. 

Communication assistance quality framework

The communication assistance quality framework describes who can provide communication assistance, how it should be delivered and how the Ministry will support ongoing quality improvement for the service.

It is a resource for all those involved in using communication assistance including judges, lawyers, police, and other justice sector professionals.

The quality framework supports consistent use of the service throughout the country and sets expectations of all court-appointed communication assistants, including: 

  • qualifications and training 
  • professional conduct 
  • guidelines for providing the service 
  • performance monitoring and ongoing qualiy improvement. 

Becoming a communication assistant 

Communication assistance is delivered by service providers who hold a contract with the Ministry of Justice. The service providers engage suitably qualified professionals and train them to become communication assistants.  Information on the qualifications and training required is available in the quality framework.

Making a complaint about communication assistance

If you are unhappy or concerned about how well communication assistance was delivered or how a Communication Assistant behaved while providing the service, you can make a complaint. 

Complaints are treated respectfully through a fair and transparent process. 

Find out more about how to make a complaint about communication assistance here: 

Make a complaint about communication assistance [PDF, 195 KB]

Communication assistance training modules 

The Ministry has developed communication assistance training modules that must be completed by all communication assistants working in New Zealand courts.

The training modules can be accessed on our Communication assistance training modules page.