Community Law Centre client survey – report on findings [pdf, 926 KB]
...single-coded questions do not always add up to exactly 100%. ▪ Where a result is greater than zero but less than one (e.g. 0.4%) it is recorded as ‘*’ in tables. A proportion of 0% is recorded as ‘-‘in tables. ▪ Figures which contain rating statements have ‘nett’ scores on the far right hand side for each rating statement. These nett scores combine the top two ratings within a scale. Sometimes when netts are created from two categories, such as merging ‘very satisf...