0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
The Customs Appeal Authority hears appeals against the decisions or directions of the New Zealand Customs Service.
The Authority holds hearings throughout New Zealand.
The Customs Appeal Authority is an independent judicial body that hears appeals against the decisions and directions of the New Zealand Customs Service.
You need to appeal within 20 working days of the date you received the Customs decision or direction.
When we receive your Notice of Appeal form, we’ll check it to make sure it includes the required information then send a copy of it to Customs.
Search Customs Appeal Authority decisions online.
Contact the Customs Appeal Authority.
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