Before making a claim to the Motor Vehicle Disputes Tribunal it's a good idea to read Consumer Protection’s information about how to resolve a problem with a motor vehicle, including their ‘Back on the road’ booklet, which covers your consumer rights when buying a vehicle.
You might find it useful to talk to your local Citizens Advice Bureau or Community Law Centre.
If you make a claim to the tribunal – costs might be awarded against you if the tribunal thinks your claim is trivial or a claim is troublemaking.
If you’re sure that you have a legitimate claim against a trader, you need to write to or email the trader and set out clearly what you want and why you believe you are entitled to ask them to provide it. Keep a copy of your letter to the trader.
If you don't get a satisfactory reply from the trader within a reasonable time you can then make a claim to the tribunal.
It costs $50 to make a claim to the tribunal.
You must give us:
If you can’t give us any of this information – then you must write the reason for not being able to on the form.
Sign and date your application form and send it to us with your payment:
Motor Vehicle Disputes Tribunal
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