What happens next

This diagram shows the process a claim goes through, from application to outcome. You can find a more detailed explanation of the Tribunal process later in this section and in the Homeowner’s Guide (link below).

CEIT process diagram

Things to note:

  • We'll let you know when your claim has been received. This is does not mean your claim has been accepted.
  • You and your insurer can reach a settlement at any stage in the process.
  • At each stage in the process, you’ll be kept informed of the next steps and what you need to do to prepare.

Download the Homeowner’s Guide to the Canterbury Earthquakes Tribunal
[PDF, 7.7 MB]

Have a copy of the guide sent to you by emailing ceit@justice.govt.nz or ringing 0800 777 757. [PDF, 7.7 MB]

Practice Notes issued by the Chair of the Tribunal for the procedures that must be followed by all parties entering Tribunal proceedings are also available.

Download the Chair's Practice Notes
[PDF, 261 KB]

Also in this section:

First case management conference

Response by insurer

Site visits



Closing submissions and decision