What happens next

This diagram shows the process a claim goes through, from application to outcome. You can find a more detailed explanation of the Tribunal process later in this section and in the Homeowners' Guide (link below).

CEIT process diagram

Things to note:

  • We'll let you know when your claim has been received. This is does not mean your claim has been accepted.
  • You and your insurer can reach a settlement at any stage in the process.
  • At each stage in the process, you’ll be kept informed of the next steps and what you need to do to prepare.

Download the Homeowners' Guide to the Canterbury Earthquakes Tribunal [PDF, 1.4 MB]

Have a copy of the guide sent to you by emailing ceit@justice.govt.nz or ringing 0800 268 787.

Practice Notes issued by the Chair of the Tribunal for the procedures that must be followed by all parties entering Tribunal proceedings are also available.

Download the Chair's Practice Notes [PDF, 332 KB]

Also in this section:

First case management conference

Response by insurer

Site visits



Closing submissions and decision