Complaint / Committee declined to take further action on complaints / property purchase / complaint lawyer failed to advise about electricity easements / did not supply terms of engagement / fee complaint / Lawyers and Conveyancers Act (Lawyers: Complaints Service and Standards Committee) Regulations 2008, regulation 29 / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, rule 1.2 / rule 3 / rule 7 / rule 7.1 / rule 9 / rule 9.1 / whether lawyer billed applicant twice for same work / whether invoices should be treated separately / HELD / lawyer failed to advise clients about easements / invoices should be considered together / fees not fair and reasonable / breach of rule 3 / breach of rule 7.1 / unsatisfactory conduct / Committee’s decision reversed / section 211(1)(a)