Complaint / Committee declined to take further action on complaints / purchase of a property / complaint lawyer failed to act competently / fee complaint / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, rule 3.10 / rule 9 / rule 9.6 / whether there was an estimate of fees / retainer prior to 1 August 2008 / HELD / lawyer encouraged to use interim accounts in the future / fees fair and reasonable / estimate was not a quote / Committee’s decision confirmed / section 211(1)(a)