Complaint / Committee declined to take further action on complaints / complaint over delay in uplifting files / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008 / rule 4.4 / rule 4.4.1 rule 10 / rule 10.3 / treating other lawyers with courtesy and respect / urgency in obtaining files / communication with former client / HELD / no undue delay in providing files / proper to communicate with former client to confirm instructions / Committee’s decision reversed / section 211(1)(a)