Scam texts and emails relating to fines continue to circulate. We do not send payment links in our texts or emails. If you get a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before clicking links or making any payment. Read more about identifying scams.
We’ll write to you to let you know that we have received your claim.
The assessor
An independent assessor will consider your claim.
The case manager handling your claim will send the assessor a summary of what you are claiming. The assessor may ask the case manager to get more information or proof from you about your claim.
Assessor's recommendation
The assessor will read your claim along with any documents or evidence you provided to support it. They’ll advise the Secretary for Justice whether to accept your claim. The Secretary decides whether the assessor’s advice is accepted.
Calculating compensation
The assessor may take into account any reparation ordered by the court or insurance payout you’ve received. The assessor does not need to wait for any court case to take place before making a recommendation about your claim.