We are aware of a high number of scam texts and emails about fines being sent (from 18 August 2026). We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
Our Customer Charter is a public declaration of this commitment. It is our statement explaining what our customers can expect when they interact with us – whether that be in person at one of our sites, by phone or email, or on our website.
Our RISE values – respect, integrity, service and excellence – define how we treat each other within the Ministry, so it made sense to use these values to define how we treat our customers.
Te reo Māori pronunciation
Our Customer Charter is also available in te reo Māori:
The Ministry of Justice has more than 4,000 people working in around 100 locations around the country delivering justice services. Below is a link to a video from our people explaining what providing good customer service means to them.
Where to go for assistance
If you'd like to ask a question, give us feedback or make a non-judicial complaint, please contact us.
Please note that our people can't give legal advice. For legal advice, you should contact a lawyer or Community Law Centre.
