Complaint / Committee declined to take further action on complaint / civil dispute / complaint lawyer was incompetent, provided negligent advice, breached duty of care, and provided poor service / fee complaint / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, rule 3 / rule 9 / rule 9.1 / HELD / lawyer provided competent representation throughout retainer / advised on options and kept complainant informed / fees fair and reasonable having regard to relevant fee factors / Committee’s decision confirmed / section 211(1)(a)