Complaint / Committee declined to take further action on complaint / dispute with council and retailer / complaint lawyers acted in excess of instructions / failed to provide client care information / fee complaint / Lawyers and Conveyancers Act (Lawyers: Client Care and Conduct) Rules 2008, rule 3.4 / rule 3.6 / rule 9 / rule 9.1 / whether lawyers were instructed to act and on what basis / HELD / no evidence of professional standards issue / legal services to be provided covered by retainer and subsequent instructions / Committee’s decision confirmed / section 211(1)(a)