We are aware of a high number of scam texts and emails about fines being sent (from 18 August 2026). We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
The service helps victims of family violence to stay in their homes by reducing the risk of violence through practical measures like installing security lights and monitored personal alarms, replacing locks and fixing broken windows, and connecting them with other support agencies.
The service is delivered by the National Collective of Independent Women’s Refuges as part of a 3-year $3.6 million government contract.
In the 2 years to 30 June 2017, the service has made 648 homes safer, enabling, 648 adult victims of family violence, 1240 children and 341 other affected adults to remain in their homes with a significantly reduced risk of serious physical harm or violence.
