More Ministry of Justice letters sent by email

From 14 November 2026, Notices of Fines and/or Reparation will be emailed where an email address is available, helping people receive important information sooner.

We began emailing Driver Licence Stop Orders in early September. Later this year, we will also begin emailing Collection Contact Centre letters and payment arrangement letters.

Receiving correspondence by email doesn't change any action you need to take, such as paying a fine. However, it means you receive information immediately rather than waiting several days for postal delivery, giving you more time to respond.

As with any email, it's important to be alert to scams. Genuine Ministry of Justice emails will include:

  • your name or business name
  • your 10-digit personal participant number (PPN)
  • our freephone number 0800 4 FINES (0800 434 637)
  • and a PDF attachment. 

Our emails will never:

  • include website URLs claiming to be payment links
  • ask for your internet banking password or PIN
  • ask you to pay us by gift card or cryptocurrency
  • ask you to install software to make a payment.

Read more about how to spot a scam.

If you're unsure whether an email is genuinely from the Ministry of Justice, you can call 0800 4 FINES (0800 434 637), Monday to Friday, 8am to 7pm.

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