0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
The Court User Survey helps the Ministry of Justice understand the experience of participants attending court. Information from the survey helps monitor the Ministry of Justice strategy and supports work to improve the experiences of court participants.
As of 2025, the Court User Survey includes the Juror Satisfaction Survey and is conducted annually across New Zealand’s High and District Courts.
The 2025 Court User Survey results are here: Court User Survey 2025 results [PDF, 1.3 MB]
All previous results can be found on the Previous survey results page.
The survey asks about the information and communication respondents received and whether it helped them navigate their court experience, the support they accessed while at court, their safety in the courthouse and in interactions with court staff, and how they felt about their participation in proceedings.
Court participants aged 16 years and over in any jurisdiction are eligible to participate. In 2025, the survey was completed by 2,006 court participants across 14 High and District courts.
The survey was conducted in a face-to-face interview format with randomly selected court participants.