We are aware of a high number of scam texts and emails about fines being sent (from 18 August 2026). We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
The mediator is not an advocate for any party and does not give legal advice. Mediators for weathertight claims are appointed by the Ministry of Business, Innovation and Employment.
Settlement
Settlements reached during mediation are always voluntary and only the parties will know the content of the agreement. Anyone can refuse to sign it if they don’t agree with it, need more time to consider, or want to seek further independent advice before finalising the details.