Scam texts and emails relating to fines continue to circulate. We do not send payment links in our texts or emails. If you get a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before clicking links or making any payment. Read more about identifying scams.
The mediator is not an advocate for any party and does not give legal advice. Mediators for weathertight claims are appointed by the Ministry of Business, Innovation and Employment.
Settlement
Settlements reached during mediation are always voluntary and only the parties will know the content of the agreement. Anyone can refuse to sign it if they don’t agree with it, need more time to consider, or want to seek further independent advice before finalising the details.