Mediation is a voluntary process. It’s a private meeting where the parties try to resolve the claim with an outcome that everyone can agree to.

About 85% of Weathertight Homes Tribunal claims settle at mediation without the need for an adjudicated hearing.

Read the 'Mediation for standard claims under the Weathertight Homes Resolution Services Act 2006' information [PDF, 213 KB]

Use the 'Preparing for mediation' workbook [PDF, 382 KB]

The mediator

The mediator is not an advocate for any party and does not give legal advice. Mediators for weathertight claims are appointed by the Ministry of Business, Innovation and Employment.


Settlements reached during mediation are always voluntary and only the parties will know the content of the agreement. Anyone can refuse to sign it if they don’t agree with it, need more time to consider, or want to seek further independent advice before finalising the details.

Read a glossary of the common terms used in the Weathertight Homes Tribunal [PDF, 685 KB]

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