Learning and Support

Moving to digital case management and digital filing will introduce new ways of working across the courts and justice system. Learning and support will help people build the knowledge, skills and confidence they need to use these ways of working effectively and support the flow of cases.

Our approach is designed to help people feel confident using the new system in their day‑to‑day work. Rather than delivering everything at once, learning will happen in manageable stages. People will have time to understand what is changing, learn the skills relevant to them, practise those skills and access support as they put their learning into practice.

Different people will use digital case management and digital filing in different ways, so learning will be tailored to the needs of different groups.

A phased and supported approach to learning

Learning will be delivered over four phases that ensure that all roles are prepared adequately and have access to ongoing support when digital case management rolls out in their region.

It will begin by building foundations, helping people understand what is changing, what it means for their work and what preparation they may need before role-based learning. This will help people prepare for new digital ways of working, build their confidence and develop any additional skills they may need.

From there, people will learn for their role, focusing on the tasks, processes and features that are relevant to the work they do.

Learning will then provide opportunities to practise and apply new skills through practical activities and realistic scenarios, helping people build confidence before they need to use the new digital tools in their day-to-day work.

And learning will continue beyond formal training. Ongoing support will help people reinforce what they have learned, build confidence and become familiar with new ways of working.

Learning designed around people

Learning is being designed around the people who will use digital case management and digital filing. That means making it relevant to what people need to do, practical to apply and manageable alongside their existing responsibilities.

                         

People will interact with digital case management and digital filing in different ways, so learning will reflect what each group needs to know and do.

For judicial officers, learning will focus on building confidence using digital case management as part of judicial work, supported by practical and collaborative learning.

For Ministry staff whose roles are affected, learning will combine shared foundations with the technical and role-specific skills needed to work effectively with digital case management.

For Ministry leaders, learning will help them understand what is changing, prepare their teams, support people through the transition and help embed new ways of working.

For external users, including legal professionals and organisations that file or interact with the courts online, learning will focus on the digital filing and case-related tasks they need to complete.

Support continues after learning

Formal learning is one part of the transition. Support will continue as people begin using digital case management and digital filing and become more familiar with new ways of working.

Depending on the audience, this may include online guidance, knowledge resources, drop-in sessions, webinars, peer support and access to help when it is needed.

This ongoing support will give people opportunities to reinforce what they have learned, ask questions, provide feedback and continue building their skills and confidence.