Complaint / Committee declined to take further action / relationship property matter / complaint lawyer delayed filing legal aid and did not advise when it was approved, failed to respond to requests for information, was unresponsive, acted without instructions and was inappropriate and unprofessional during a telephone conversation / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008, rule 3 / rule 3.1 / rule 10 / HELD / lawyer understood legal aid would advise complainant of whether grant was approved, no disciplinary response necessary / oversights in responding were relatively minor, frequently communicated / concerns about general demeanour during telephone call not proven / lawyer failed to appreciate questioning about abusive emails of a sexual nature caused discomfort / extent of questioning unnecessary / should have been discussed in-person / no evidence that distress from conversation affected settlement / disciplinary response not merited / lawyer off…
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