Complaint / Committee found respondent’s conduct unsatisfactory / breach of undertaking / delay in response / not disclosing email / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008 rule 10 / rule 10.1 / rule 10.3 / rule 11.1 / breach of undertaking / misleading and deceptive conduct / HELD / undertaking unclear / no undertaking / rule 11.1 does not apply / delays not unsatisfactory conduct / Committee’s decision reversed / section 211(1)(a)