Complaint / Committee unsatisfactory conduct / conflict of interest / indemnity insurance / Lawyers and Conveyancers Act (Lawyers: Conduct and Client Care) Rules 2008 rule 6.1 / rule 7 / Nicholson v Icepak Coolstores Ltd [1999] 3 NZLR 475 (HC) / Mercantile Mutual Insurance (NSW Workers Compensation) Ltd v Murray [2004] NSWCA 151. (2004) 13 ANZ Ins Cas 61-612 / client care letter / duty of confidence / HELD / Committee’s decision confirmed / section 211(1)(a)