Postal address: Private Security Personnel Licensing Authority SX11159 Wellington
You must also, within 7 days of making a complaint, give a copy to the person or business you're complaining about.
It’s free to make a complaint.
Reasons for making a complaint
The form lists all the reasons you can complain about private security operators. These include:
not having a licence or certificate for the class of work they’re doing
not wearing a visible identification (ID) badge while working
not giving the name and address of their employer
not completing training
breaking a condition of their licence or certificate
misconduct or gross negligence
not being eligible for a licence or certificate under section 62 or section 63 of the Private Security Personnel and Private Investigators Act 2010. These cover things like criminal convictions, driving disqualifications and licences that have been cancelled or suspended in the past.
You can make a complaint even if you don't know whether the person is licensed or not.
What will happen to my complaint?
We’ll consider your complaint. If it’s about someone who doesn’t have a licence or certificate we’ll pass it on to the Chief Investigator of the Complaints, Investigation, and Prosecution Unit (CIPU) of the Department of Internal Affairs.
hold a hearing. You’ll get at least 10 days' notice of this. You can conduct your own case or use a lawyer.
decide the matter using written submissions. These will be from you, and the person being complained about.
We’ll then make a decision and let both you and the person being complained about know the result.