We are aware of a high number of scam texts and emails about fines being sent (from 18 August 2026). We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
You can start work before you’ve done the training you need as a crowd controller, property guard or personal guard. To do this you need to apply for a temporary certificate.
You will only be granted a temporary certificate if your application includes the classes of crowd controller, property guard or personal guard and you have not completed the required training.
If your application is turned down or you make a mistake and have to reapply, you won’t get your fee back. This is because the fee covers what it costs us to process the application. For more information about the rare cases we may give a refund you can contact us.