We are aware of a high number of scam texts and emails about fines being sent (from 18 August 2026). We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
To assist us with processing your email enquiry as soon as possible please provide enough information to enable us to identify both you and your file.
General legal aid enquiries
Phone: 0800 2 LEGAL AID (0800 253 425)
Supporting our customers:
If you are deaf, hearing impaired, blind and/or speech impaired, you can contact us using a communication service called New Zealand Relay (NZ Relay). All NZ Relay calls are strictly confidential, so your information is safe and secure. NZ Relay's services are available 24 hours, 365 days a year. If you would like to find out more about using NZ Relay’s free services to contact us, please visit their website.(external link)
If English is not your first language, you can request a free interpreter when calling the Ministry of Justice. Our staff are equipped to use Connecting Now as an interpreting service, simply say the name of the language you speak, and we will connect you to an interpreter for the duration of the call. Connecting Now is available to you 24 hours, 365 days a year.