Frequently Asked Questions

Frequently Asked Questions

1. How do I check if I have fines?

   You need to call us on 0800 434 637.

   If you find it hard to use the phone or for more information on calling, including help to call, getting an interpreter or calling from overseas, find information on the Contact us page of our website.

2. How do I make payments from overseas?

   There is information about paying from overseas in the Make a payment section of our website. You can also call us – see our Contact us page for details.

3. How do I nominate someone else to speak on my behalf?

   To nominate someone to speak on your behalf call us on 0800 434 637 to find out about the authorisation process.

4. How do I request a copy of the infringement notice (for example, for speeding or parking)?

   You need to request this from the local council or Police who issued it. For more information, call us on 0800 434 637. You can also read About fines on our website.

5. How do I dispute my fine?

   You may be able to dispute a fine or court enforcement with us. Find out more on the Disputing fines or court enforcement page of our website

6. Where do I ask about my reparation?

   You need to call us on 0800 909 909 to discuss any reparation that may be owed to you. You can read About reparation on our website.

7. Where do I find information about civil debt?

   You can read About civil debt on our website. Or call us on 0800 233 222.

8. How do I make a complaint with the Ministry of Justice?

   If you’re unhappy with the service you’ve received from our Ministry, you can either contact us on 0800 434 637 or make a formal complaint. Find out more about Questions, feedback or complaints on our website.