Site visits

If your claim goes down the hearings pathway, the Tribunal member will visit the affected property with your permission.

Visiting the property helps the Tribunal get a clearer picture of what’s happened and what things are in dispute.

Site visits take place soon after the first case management conference, on a day and time you agree to with the Tribunal.

You need to agree to a site visit for it to proceed.

At the site visit

• A Tribunal member will visit your property for about an hour.
• They’ll keep an audio recording of all discussions you have.
• They may take photos.

Who can come to the site visit?

• You can bring your advocate and/or or support person to the site visit.
• Your insurer is invited to the site visit, but it will still go ahead if they decide not to come.