We conduct regular audits of legal aid lawyers to assess the quality and value of the services they deliver.
Find out more in the Legal Services Act 2011 (external link) , which provides us with the authority to conduct audits.
Legal aid lawyers are selected for quality and value audits based on an assessment of their risk profile. The number of audits we conduct each year is listed in the Ministry’s statement of intent.
Lawyers receive an audit rating, measured on a scale from one to 5, with one being excellent and 5 being very poor.
Find out more in our auditing and monitoring policy [PDF, 960 KB] and the terms of reference for quality and value audits [PDF, 820 KB]
We're consulting with the legal profession on changes to the audit policy to enable greater use of on-site audits. The consultation ends on 3 August 2017. Comments should be sent to email@example.com. The proposed changes are set out in the following documents
A summary of legal aid audits from 2015-16 indicates that 86% of audited lawyers were rated as ‘acceptable’ or above. Analysis of the 76 audit reports identified 5 main practice themes, across areas of strength and opportunities for improvement.
The 2015 report High Quality Legal Aid Services - Good Practice Themes from Audits presents results of legal aid audits from 2014-15. The report focuses on ‘excellent’ and ‘very good’ results.
We can also carry out quality assurance checks to ensure legal aid providers are delivering services efficiently and effectively, in accordance with their obligations.
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