Scam texts and emails relating to fines continue to circulate. We do not send direct payment links via text message or email. If you receive a message about a fine and are unsure whether it is genuine, please contact our call centre on 0800 4 FINES (0800 434 637) before making any payment. Read more about identifying scams.
One way that we ensure the quality of legal aid services is through investigating complaints about the provision of legal aid services. We assess complaints received about legal aid lawyers through the Ministry's complaints management process. If an investigation proceeds on a complaint made against a legal aid lawyer, we will notify the lawyer in writing and seek their response to the allegations made by the complainant.