Beware of scam texts and emails claiming to be from the Ministry of Justice. We do not send payment links in texts or emails. If you are unsure whether a message is genuine, contact our call centre on 0800 4 FINES (0800 434 637) or 0800 COURTS (0800 268 787) before clicking any links or making a payment. Read more about identifying scams.
One way that we ensure the quality of legal aid services is through investigating complaints about the provision of legal aid services. We assess complaints received about legal aid lawyers through the Ministry's complaints management process. If an investigation proceeds on a complaint made against a legal aid lawyer, we will notify the lawyer in writing and seek their response to the allegations made by the complainant.