Complaints management

One way that we ensure the quality of legal aid services is through investigating complaints about the provision of legal aid services. We assess all complaints received about legal aid lawyers through a complaints management process. If a complaint is made against a legal aid lawyer, we will notify the lawyer in writing and seek their response to the allegations made by the complainant.

Find out more in our complaints management policy [PDF, 1.4 MB]

Complaints to the New Zealand Law Society

Clients and others can also complain about the performance of a legal aid lawyer to the New Zealand Law Society (external link) .

The Law Society will tell the Ministry if it upholds a complaint.

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