0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
The communication assistance quality framework [PDF, 3.6 MB] describes who can provide communication assistance, how it should be delivered and how the Ministry will support ongoing quality improvement for the service.
It is a resource for all those involved in using communication assistance including judges, lawyers, police, and other justice sector professionals.
The quality framework supports consistent use of the service throughout the country and sets expectations of all court-appointed communication assistants, including: