0800 COURTS closes at 3:00pm 24 December 2025, for urgent matters (relating to family matter or bail conditions), please call 0800 253 425. 0800 4 FINES closes at 7:00pm, 24 December 2025. Our Contact Centres will reopen at 8:00am on Monday 5 January 2026. National Office (Aitken Street, Wellington) reception will be closed from 3:00pm on Friday 19 December, reopening at 8:00am on Monday 5 January 2026. For more information, see Court and Tribunal hours
From 6 June 2015, all repossession agents must be licensed and all repossession employees must have a certificate of approval (COA).
Repossession agents or employees who don’t have a licence or certificate and repossess consumer goods (or claim they have the right to do so) could be fined up to $40,000.